Providers' guidebooks

• Guidelines regarding inclusion in speed information contracts internet access via fixed and mobile networks (guidebook available in Romanian) - 449Kb
• Guidelines regarding the conclusion of distance or off-premises contracts between consumers and providers of publicly available electronic communications services on the provision of publicly available electronic communications services - 661Kb
• Procedure on the resolution of disputes between the providers of electronic communications networks or services (guidebook available in Romanian) - 3228Kb