Industry

The directory enquiry service and the subscribers’ directory


The directory enquiry service and the subscribers’ directory are services within the scope of Universal Service, the provision of these services aiming at enabling each user to have at his/her disposal information such as the telephone and/or fax number/numbers of the prepaid and postpaid telephony users’, residential or business.

In June 2009, ANCOM designated S.C. Infoclick S.A. in association with Newsphone Hellas S.A. Athens Greece – Bucharest branch as Universal Service providers both for creating and managing a subscribers’ directory and for providing a directory enquiry service.
S.C. Infoclick S.A. in association with Newsphone Hellas S.A. Athens Greece – Bucharest branch were designated Universal Service providers for a 2-year term from the moment of making available to the end-users the subscribers’ directory and the directory enquiry service.
Hence, starting the 31st of October 2009 the Romanian users were made available the directory enquiry service and the telephony subscribers’ directory, being thus ensured the end-users’ right of being included in such directories, respectively of having access to directory enquiry service, rights established by the European directive regulating the Universal Service in the electronic communications sector, transposed into the national legislation by Law no. 304/2003 on the Universal Service and users’ rights relating to the electronic communications networks and services, with the subsequent amendments and completions.
The designated Universal Service providers have the obligation to create and manage a complete database, which should include the fax and telephone numbers, as well as certain identification data of all the subscribers to publicly available telephone services from Romania, including prepay card users, who express their agreement in this respect. The subscribers’ directory is publicly available under electronic form at www.118800.com.ro, whereas the directory enquiry service can be accessed upon dialling the 118 800 short number.
At the end of the designation period, the Authority will assess the market of these services in order to determine whether the directory enquiry services and the subscribers’ directories could be provided through the market competition mechanisms.