Users

Make your complaint in writing!

Out of reasons related to the manner of conducting the investigations, as well as to avoid possible misunderstandings, ANCOM receives the complaints only in writing. You may send them by mail (to the ANCOM headquarters or to its territorial offices), fax, e-mail or by using our online form.

 

 

Write clearly and specifically!

In order to settle your complaint, we need to understand its object. Therefore, if the text is unclear, incomplete or illegible, the complaint will not be taken into consideration, under the law.

Provide us with your identification data!

It is important that you send us your full identification data – name, first name, address of residence. You need to understand that, in the absence of such data, we are often in the impossibility to investigate the deeds you complain about because the providers are not able to identify you in their customer databases.

Help us with additional documents and information!

The submission alongside the actual complaint of additional documents and information (contracts, invoices, correspondence with the provider etc.) helps us, and helps you as well, by shortening the answering timeframe, as regularly it is a compulsory stage of the investigations we conduct. As well, in order for us to be able to contact you easily, give us a valid telephone number or e-mail address.

Do not send us a complaint if we are not its main addressee!

If you submit a complaint to several addressees, please specify to which extent do you address our institution. If you intend to also submit a complaint to your provider, wait first for its answer. Do not submit the same complaint, concomitantly, to ANCOM and to your provider. Do not submit us your correspondence with third parties unless it refers to/completes a complaint previously submitted to us. Simply informing ANCOM on the correspondence with a third party does not mean a complaint is filed.

Do not write on behalf of another person!

This practice may generate confusions as regards the holder of the contract and delays the investigations or even makes continuation of the investigations impossible. By way of exception, you may send a complaint on behalf of another person only if you can prove you are the respective person’s mandated representative.