Ancom - In ce conditii iti poate modifica operatorul contractul de telefonie, internet sau televiziune

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Under what conditions can the operator modify your telephone, internet or television contract?

16.06.2020

The modification of the contract for telephone, internet or television services can be done both upon the user's request and at the operator's initiative. If the operator intends to unilaterally change clauses in the contract (services offered, tariffs, charging method, etc.), it has the obligation to inform its subscribers on the content of the changes, by means of a notification, at least 30 days prior to the entry into force of the respective changes. During this period, if they do not agree with the changes, subscribers may terminate the contract without paying compensation.

Sending notifications

The operator must send the notification on the intention to unilaterally modify the contract by one of the following means:

· e-mail

· SMS

· the user’s customer account on the operator’s website; in this case, the notification will be accompanied by an SMS and/or an e-mail warning the user on the transmission of the notification

· fax

· letter

The means of communication chosen for sending the notification must ensure the full transmission of its text, without referring to other information sources.

About what, how and where you can complain

If your provider modified the contract without a prior notification, or it failed to inform you on the possibility to terminate the contract without payment of compensation, ANCOM may take measures. Complaints may be sent by the means provided in the section Complain to ANCOM!

ANCOM InfoCentre

Further details on the contracts concluded with the operators and on the information they have the obligation to publish on their websites are available on ANCOM’s InfoCentre, here.