Press Releases

Romanian Postal Services Market in 2013

02.10.2014

 
The 2013 statistical data report on the postal services market published by ANCOM shows that the postal traffic grew by 7.8%, due to the alternative providers’ intensifying activity. Although the Romanian Post National Company (CNPR) still processes 68% of the total number of postal items, the alternative providers registered an increase of the total traffic by 33%.
In 2013, more than half a billion postal items (items of correspondence, printed matter, parcels etc.) were processed in Romania – 564,258,934. Out of these, 530,106,224 were domestic items and 34,152,710 – cross-border. Both domestic and cross-border traffic increased in 2013, by 7.4%, respectively by 14.4%.
In 2013, CNPR’s total traffic - both domestic and cross-border - kept dropping, whereas the alternative providers’ traffic reached the highest level so far, growing by more than 33% compared to 2012 – 180,027,493 items. Alternative providers processed by 61.3% more cross-border items and by 31.9% more domestic items, compared to 2012. 
Of all the domestic postal items processed in 2013, 92.7% were items of correspondence, printed matter, small parcels and direct mail items, weighing up to 2 kg (letter post). This segment augmented by 6.7% compared to 2012, featuring 376,893,727 processed items, of which CNPR processed 72%.
For sending domestic and cross-border parcels, the Romanians prefer alternative providers, CNPR holding only 11% of this market segment. In 2013, 26,868,229 postal parcels were cleared and distributed, by 12.22% more than in 2012.
Express services also saw an important traffic growth in 2013, by 52.6%, compared to the previous year, the total postal traffic in this case registering 14,463,118 items.
The traffic of postal items within the scope of universal service kept decreasing in 2013, by 7.8% compared to 2012, down to 360,514,767 items. Despite CNPR’s still processing 76.4% of the universal service items, its traffic diminished by 17.4% while the alternative providers’ traffic grew by 48%.
In 2013, 124,006 complaints on postal services were registered, 24,815 of which were found grounded. In 9,518 cases, the complainants were paid damages amounting to RON2,587,435. Statistically, considering the total number of postal items (564,258,934) by the number of complaints, 2013 featured one complaint per 4,550 postal items, respectively one grounded complaint per 22,739 postal items, and – on average – one in three grounded complaints was settled by damage payment.
The full report on the Romanian postal services market in 2013 and a comparative analysis of the postal traffic between 2009 and 2013 are available here.
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