Press Releases

ANCOM InfoCentre: practical information for telecom users is just a click away

2014.10.07


At the beginning of 2014, there were more than 4 million fixed telephony subscribers in Romania, almost 23 million active mobile SIM cards, 46% of the households had a fixed broadband internet connection, and more than 85% of these had a subscription to audio-visual programme retransmission services. All these users can find practical information on the electronic communications services they use, as well as on the postal services, in the InfoCentre section on the ANCOM website.
The consumers’ access to practical information on the telecom services or on the postal services, and to the ANCOM’s applications for the end-users has become easier with the reconfigured homepage of the website www.ancom.org.ro. This new page ensures access - by just one click - both to the ANCOM InfoCentre, and to Veritel.ro, the price comparison tool, or to information on number portability.
On October 8 and 9, the ANCOM InfoCentre is also available offline – at Internet & Mobile World 2014, a show dedicated to the communications industry held at Romexpo. The visitors can find, directly from the ANCOM specialists, the benefits they may get from the applications and services implemented by the Authority, as well as practical information on the items they have to mind when choosing a communications service, on contract conclusion (in written format, as well as by telephone or online) and on aspects to be taken into consideration before signing a contract (duration, installation and service activation terms, applicable tariffs etc.).
During 2014, the Authority received and solved more than 1,100 petitions regarding the various issues concerning the user-operator relationship. Most complaints referred to the contract relationship between users and providers, namely to exercising, extending, terminating a contract or failure to include certain minimum obligatory clauses in the contracts. Starting from the situations described in these petitions, ANCOM developed the contract section of the InfoCentre, so as to offer the users all the information they need on the conclusion of contracts for communications services. As for the postal services, most petitioners complain about the failure to receive or about the delayed reception of the value of the goods delivered through the pay-on-delivery service, although the respective amount has been duly collected from the beneficiaries, and about damaged parcel content.
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