Press Releases
2024-09-05
Online shopping? What are the obligations of parcel delivery providers?
Many complaints regarding postal services submitted to the Authority concern the delivery of a product purchased online, the users being discontented mainly with the receipt of damaged products, with the loss or the delayed receipt of products. ANCOM informs that...
2024-08-29
ANCOM launches for public consultation a new version of the draft decision on the information procedure for intermediary service providers
The Authority has launched for public consultation a new version of the draft decision on the information procedure for intermediary service providers, which has been simplified compared to the initial approach. Information regarding the services offered will be transmitted by...
2024-08-29
Important information for telecom prepaid card users
ANCOM has received frequent complaints from prepaid card users, who are mainly discontented with losing their phone number for non-compliance with the providers’ top-up deadlines. In this context, the Authority provides users with useful information and recommendations for the optimal...
2024-08-22
Automated collection and delivery systems – operation mode and regulations
Delivery through automated systems, although not a new concept, has seen significant growth during the pandemic, driven by the urgent need to maintain social distance. Once with the expansion of e-commerce, this trend has gained momentum, evolving into a present-day...
2024-08-20
Netograf: Average download speeds, up by 184% for fixed internet and by 70% for mobile internet, in the past 6 years
The ANCOM report on the quality of internet access service in 2023 shows that, compared to 2018, last year the average download speed for fixed internet was higher by 184%, while the average upload speed increased by 240%. Furthermore, compared...
2024-08-14
ANCOM și Starlink – test în premieră pentru revizuirea unor reglementări mai vechi de 25 de ani privind comunicațiile prin satelit
2024-08-14
ANCOM proposes to revise the tariffs for the use of numbering resources
The National Authority for Administration and Regulation in Communications (ANCOM) has launched for public consultation a draft decision to revise the tariffs owed by telephone providers for the use of numbering resources and to introduce a mechanism for setting these...
2024-08-13
Over 40% increase in the number of security incidents affecting mobile telephone and mobile internet connections, in 2023
ANCOM has published The report on incidents affecting the security of electronic communications networks and services in 2023. The total number of incidents increased significantly compared to the previous year (+45%), from 341 incidents in 2022 to 497 in 2023....
2024-08-12
Coverage with fixed networks capable of providing broadband internet in Romania, now on a map
National coverage with fiber optic technologies capable of providing broadband electronic communications services of at least 1 Gbps is over 93%, on the level of localities, according to the ANCOM study on the territorial coverage of fixed public electronic communications...
2024-08-08
Beware of value-added service orders accidentally placed by SMS
Sending SMS to short numbers through which various content services are offered or – in some cases – receiving SMS from such services usually trigger extra charges. Users who send an SMS or reply to an SMS received from such...
2024-07-29
What users need to know if they want to terminate a telephone or internet contract
ANCOM reminds users of telephone and internet services of the rights and obligations they have when they want to give up a contract, in the context of the frequent complaints received by the Authority from users encountering difficulties in this...
2024-07-25
DSA: All about out-of-court dispute settlement bodies
In Romania, ANCOM, as the digital services coordinator – according to Law no. 50/2024 – is the authority that certifies, upon request, the out-of-court dispute settlement bodies for digital services. Recipients of services offered by online platform providers, including natural...
2024-07-25
ANCOM warns of the risk of involuntary roaming in border counties
In the context of summer holiday travelling and other activities taking place in Romania’s border areas, the National Authority for Management and Regulation in Communications (ANCOM) draws the attention of mobile telephone service users to the risk of involuntary roaming...
2024-07-18
The porting of a telephone number can be cancelled at least 24 hours prior to the process completion
Due to the fact that, lately, the number of those who request the cancellation of the porting of a phone number has increased significantly, ANCOM brings to the attention of the end users the fact that this process can be...
2024-07-15
My ANCOM: private virtual space for electronic communications and postal service operators
With the entry into force of Decision no. 333/2024, ANCOM implements a means of communicating documents intended for the electronic communications and postal service providers, as well as other categories of persons concerned by the Authority`s activity. The new service...
2024-07-12
DSA: ANCOM acordă statutul de notificator de încredere conform Regulamentului privind serviciile digitale
ANCOM, as the Digital Services Coordinator, may grant, upon request, the status of trusted flagger to any entity proving that it has specific experience and expertise in detecting, identifying and notifying illegal content, and that it is independent of any...
2024-07-10
ANCOM validates application for licenses for the installation of public networks in DECT technology, in 28 localities
Following ANCOM’s announcement regarding the granting of licenses for the installation and operation of local public electronic communications networks in DECT technology in the 1880-1900 MHz band, the Authority has validated the options submitted by Orange Romania. Thus, the validity...
2024-07-09
DSA: How Complaints Regarding Digital Services Will Be Resolved
Any natural or legal person, as well as any organization or association that has reason to believe that an intermediary service provider is not fulfilling its obligations under the Digital Services Act, may file a complaint with ANCOM, in accordance...
2024-07-08
Significant increase in Romania-Moldova bilateral roaming services in 2023
ANCOM and ANRCETI have published the Joint Report on the Roaming Agreement between Romania and the Republic of Moldova in 2023. Following the spectacular increases in 2022 (the first year of enforcement of the Roaming Agreement between the two states),...
2024-07-01
„My ANCOM”:; a new step in the digitization of the Authority's communication with all stakeholders
The National Authority for Management and Regulation in Communications has adopted the decision on the communication of documents between ANCOM and electronic communications providers, postal service providers, as well as other categories of persons through the “My ANCOM” application. The...