When can the parties appeal to ANCOM for dispute settlement?
The users considering that their rights provided by the Ordinance on postal services and by the Law on universal service have been violated by the providers of electronic communications services or by the providers of postal services may appeal to ANCOM with a view to mediating the respective dispute.
The users’ petitions may be transmitted directly to ANCOM by submitting them to the registry, by mail, fax or e-mail. Where the user comes to the ANCOM headquarters, the petition may be orally expressed, and the ANCOM personnel shall draw it up in written form.