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Printeaza Pagina

Cum te adresezi direct furnizorului?

 

Odata cu semnarea contractului, furnizorul trebuie sa īti īnmāneze si procedura sa de solutionare a reclamatiilor, din care vei afla:

 

·         modalitatile īn care se īnainteaza o reclamatie (telefon, fax, e-mail, serviciu postal);

·          un numar de telefon si o adresa de e-mail pentru primirea reclamatiilor;

·         denumirea, adresa si programul de lucru al compartimentului īnsarcinat cu primirea si īnregistrarea reclamatiilor;

·          termenul maxim pentru depunerea reclamatiei, daca este cazul;

·         termenul maxim de solutionare a reclamatiilor, daca este cazul;

·         modalitatile si termenul de informare cu privire la rezultatul demersurilor efectuate pentru solutionarea reclamatiei tale, precum si, īn cazul nesolutionarii reclamatiei īn termenul maxim, termenul de informare asupra stadiului de solutionare.

 

Furnizorul este direct interesat să răspundă nevoilor tale, avānd īn vedere existenţa unei pieţe competitive a comunicaţiilor electronice, care īţi oferă posibilitatea de a opta īntre diversele oferte ale furnizorilor de servicii.

Īn  cazul īn care te-ai adresat furnizorului si litigiul nu este solutionat pe cale amiabila, poţi apela la ANCOM.